Terms of service

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of SRVC Studio Limited (hereinafter SRVC Studio). We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly.

However, SRVC Studio takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. For more details about the use of this site, please read our full terms of use.

TERMS OF USE

Any use by you of this website is subject to your acceptance of the Terms and Conditions, regardless of whether you choose to register with us, set out in this legal notice. Please also see our privacy statement.

If you do not accept these Terms and Conditions please leave the website now.

WE MAY MODIFY THESE TERMS AND CONDITIONS AT ANY TIME. ANY SUCH MODIFICATIONS ARE EFFECTIVE IMMEDIATELY FROM THE TIME THEY ARE INCLUDED ON THE WEBSITE. YOU AGREE TO REVIEW THESE TERMS AND CONDITIONS REGULARLY TO ENSURE YOU ARE AWARE OF ANY MODIFICATIONS TO THEM.

01.GENERAL INFORMATION

For your information, we set out some general information about us: The website is made available by SRVC Studio – referred to in these Terms and Conditions as “we”, “us” or “our”. SRVC Studio, a company incorporated and registered in England and Wales with company number 12892047, having its registered offices at Second Floor, 17a Curzon Street, London, England, W1J 5HS. VAT number GB 360961294

02.REGISTRATION

This website is directed to adults and is not intended for children under the age of 16. By registering to this website you confirm that you are 16 years or over. We may at our sole discretion refuse registration to the website.

Any username and/or password we issue to you are personal to you and you may not share these with and/or transfer these to any third party.

You are solely responsible for any username and/or password that we issue to you and shall immediately notify us if you are aware of any breach of security and/or unauthorised use of your username and/or password.

We may at our sole reasonable discretion, suspend or cancel your registration if you breach any of these Terms and Conditions.

03.PRIVACY

The information that we obtain through your use of the website, whether collected through the registration process, submitted by you in posts to the website, or otherwise, is subject to our Privacy Policy. That Privacy Policy addresses our collection and use of the data you provide to us, including your rights relative to that information. Please review the Privacy Policy before you use the website. By accessing and/or using the website, you will be deemed to have accepted the Terms and Conditions of the Privacy Policy. If you are unwilling to accept the Terms and Conditions of the Privacy Policy, you must immediately cease using the website.

04.PUBLIC AREAS SERVICES

Parts of the Service (i.e Blog comments) provide an opportunity for users to exchange information, news and views. We accept no liability in respect of any material submitted by users in the comment areas.

05.VISITOR MATERIAL AND CONTENT

You are solely responsible for all content that you submit, post, or otherwise make available to or through the website.

By doing so, you (1) represent and warrant to us that such content is not confidential and that you have all necessary permission to submit, post and otherwise make available such content; (2) grant to us and our affiliates a worldwide, nonexclusive, perpetual, fully sub-licensable, royalty-free right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute (including, without limitation, making available on-line, electronically transmitting or otherwise communicating to the public), perform, and display such content (in whole or part) worldwide via the website or otherwise, and/or to incorporate it in other works in any form, media, or technology now known or later developed; and (3) consent to all relevant acts or omissions in relation to your moral rights in such content which may or might otherwise constitute a breach or infringement of those moral rights and to the extent permitted by law, waive all your moral rights in such content.

You warrant that any materials posted by you to bulletin boards and discussion forums or otherwise submitted to this website, whether ideas, creative concepts or other materials, may be used and disclosed by us without restriction for whatever purpose we deem fit and without payment of any sum or acknowledgement of you as their source.

WE SHALL HAVE NO LIABILITY FOR ANY LOSS OR DAMAGE SUFFERED BY YOU AS A RESULT OF USE OR DISCLOSURE OF SUCH MATERIALS BY US TO THE EXTENT PERMITTED BY LAW.

This paragraph does not affect any rights you may have under data protection or similar laws, to the extent that such rights cannot be excluded. In this connection please see our Privacy Policy.

SRVC Studio reserves the right to alter or remove any video/image submitted that is not according to SRVC Studio guidelines. By submitting a video or image you are confirming that you expressly grant SRVC Studio the right to share this content across their own channels such as Facebook, YouTube, Twitter and Instagram. SRVC Studio is not responsible for the privacy practices carried out by third parties. If you do not want us to retain or use your content in any way, please do not provide the content to us or, if you have already provided personal content and wish to withdraw your consent, please contact us at hello@srvcstudio.com or SRVC Studio, Second Floor, 17a Curzon Street, London, England, W1J 5HS.

06.COMPLIANCE WITH LAWS

You agree to comply with all laws applicable to your use of the website. You also agree that you will not use the website in any way to:

  • impersonate any person or entity
  • falsely state or otherwise misrepresent your affiliation with any person or entity;
  • disrupt the normal flow of dialogue or otherwise act in a manner that negatively affects other users’ ability to engage in real-time exchanges
  • interfere with, disrupt, or harm in any way the website or servers or networks connected to the website
  • electronically stalk or otherwise harass another user of the website;
  • engage in any activities that would violate the personal privacy rights of others, including but not limited to collecting and distributing  information about other users of the website without their permission, except as permitted by applicable law
  • use the website in violation of any applicable laws or regulations, or any rules or guidelines established by SRVC Studio
  • send unsolicited mass communications
  • post or transmit material that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive,
  • liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or privacy or which may be detrimental to our reputation or to the reputation of any third party, cause annoyance or inconvenience
  • send mail bombs, trojan horses, viruses or other disruptive programs or code; and/or violate the security of the website or engage in unauthorised decompilation and/or decryption of protected materials.

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone posting any material in breach of these Terms and Conditions. Any breach of these Terms and Conditions may lead to us reporting your activities to your internet service provider, your employer, the Police, relevant authorities and/or to legal action being taken against you.

07.OTHER LEGAL NOTICES

There are other legal notices on areas of this website which relate to your use of such areas, such as our Privacy Policy.

08.OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS

This website is owned by us. All right, title to, and interest in the content available via the website, in the website’s look and feel, the underlying software, any sound, images, designs, trademarks, service marks, and trade names displayed on the website, and the website URLs, are the property of us, one of our group companies or our licensors, and are protected by copyrights, trademarks, patents, or other proprietary rights and laws.

All trademarks, service marks, logos and designs used on this website, whether registered or unregistered, are owned by us, other companies within or group or other third parties. You may not use or display any trademarks, service marks, logos or designs owned by us, our affiliates or otherwise appearing on the website, without the prior written consent of us or the relevant third party.

We grant you a nonexclusive, non transferable, revocable and limited license to view, copy, print, and distribute content retrieved from the website only for your personal, non-commercial use, provided that you do not remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the content. You may not use any content available via the website in any other manner or for any other purpose without our prior written permission. All rights not expressly granted in these Terms and Conditions are expressly reserved to us.

09.OTHER WEBSITES / LINKS TO OTHER WEBSITES

The website, or third parties on the website, may provide links to other websites and/or resources, including advertisers, over which we have no control. These links are provided solely as a convenience to users to the website and should not be construed as an endorsement by us of content, items, or services on those third-party websites. You access and use such websites, including the content, items, or services on those websites, solely at your own risk.

We make no representations or warranties with respect to the content, personal information collection practices, ownership, or legality of any such linked websites. You agree that we have no responsibility or liability for the availability of such external websites or resources, or for the content, advertising, products, or other materials available through such websites or resources.

We shall have no liability to you for any loss or damage suffered by you as a result of linking to any website from the website to the maximum extent permitted by law.

10.SRVC STUDIO EXPERTS

SRVC Studio employs experts to give advice to users via the website, email and social media channels. If one of the team of experts decides to terminate working for SRVC Studio, we do not have any obligation to remove or update any content provided by them.

11.VIRUSES

Please note that viruses and similar destructive programs are an inherent risk of communication via the internet. We will use our reasonable endeavours to prevent contamination of any material sent to you with any virus or similar destructive code.

We do not, to the maximum extent permitted by law, accept any liability for any viruses or similar destructive code which may infect computer equipment and/or software used by you, as a result of your accessing our website and/or any other communication via the Internet between you and ourselves.

It is your responsibility to scan what you choose to download from our website to ensure that it is free of such items as viruses, worms, Trojan horses and other similar destructive code.

12.SERVICES ACCESS DISCLAIMER OF WARRANTIES WITH RESPECT TO WEBSITE

The website is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including, without limitation, any warranties of merchantability, fitness for a particular purpose, and non infringement.

We do not make any warranty that the website will meet your requirements, or that access to the website will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. We make no warranties as to the results that may be obtained from the use of the website or as to the accuracy, quality, or reliability of any information obtained through the website.

We may at any time modify, discontinue, or suspend operation of this website, or any part thereof, temporarily or permanently, without notice to you.

Any content downloaded or otherwise obtained through the website is used at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such content. You should always verify the information set out in the website with independent authorities before acting on it.

We do not have any obligation to prescreen, edit, or remove any content provided by users that is posted on or available through the website. However, we will have the right (but not the obligation), in our sole discretion and for any reason, to prescreen, edit, refuse to accept, remove, or move any such content.

13.LIMITATIONS OF LIABILITY

To the fullest extent permitted by law we (and all of our sister, parent and subsidiary companies) exclude all liability for any loss or damage (including but not limited to direct, indirect, economic or consequential loss or damage, or any loss of income, profits, goodwill and/or business) suffered by you as a result of your use of the website or of any materials provided on it or downloaded from it or your inability to use this website or any error in the provision of this website or any computer virus transmitted through this website whether such loss or damage arises in contract, tort (including negligence) or otherwise and even if we are expressly informed of the possibility of such loss or damage.

Nothing in these Terms and Conditions shall exclude or limit our liability for (i) death or personal injury due to our negligence or (ii) for any liability which is due to fraud or (iii) any other liability which we are not permitted to exclude or limit as a matter of law.

14.INDEMNIFICATION

You agree to indemnify and hold harmless us, our directors, officers, employees, agents, and affiliates, from and against any and all liability, damages, losses, claims, expenses of any kind (including, without limitation, reasonable attorneys’ fees) directly or indirectly related to (1) your breach of these Terms and Conditions; or (2) the content you submit, post, or transmit through the website.

15.TERMINATION OF YOUR ACCESS

We may at any time terminate your use of the website and may remove or delete any or all of your content within the website, without prior notice to you, for any reason that we, in our sole discretion, deem appropriate.

16.END OF MEMBERSHIP TO SRVC STUDIO NEWSLETTER

You may unsubscribe from our newsletter at any point by using the unsubscribe option or by emailing us at: hello@srvcstudio.com. If you believe that any specific content available on the website either infringes your rights (including without limitation any intellectual property rights), or is otherwise unlawful, and you would like to file a complaint with us, please contact us as stated below.

17.SEVERABILITY

If any provision of these Terms and Conditions is found by a court or other binding authority to be invalid, you agree that every attempt shall be made to give effect to the parties’ intentions as reflected in that provision, and the remaining provisions contained in these Terms and Conditions shall continue in full force and effect.

18.APPLICABLE LAW

The provisions of these Terms and Conditions shall be governed by and interpreted in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts. Any legal action or proceeding between us and you related to these Terms and Conditions shall be brought exclusively in a court of competent jurisdiction in England and Wales, and you agree to submit to the personal and exclusive jurisdiction of such courts.

19.CONTACT INFORMATION

If you have any questions or concerns with respect to these Terms and Conditions or the website you may contact a representative of SRVC Studio by e-mail at hello@srvcstudio.com or by post at SRVC Studio, Second Floor, 17a Curzon Street, London, England, W1J 5HS

20.OFFERS AND PROMOTIONS

All offers and promotions communicated via the website are subject to availability.

21.MODIFICATIONS TO CONDITIONS

We reserve the right to change and update these Terms and Conditions without notice, as we deem appropriate.

22.CUSTOMER SERVICE

If you have feedback, or an issue with our products, please email hello@srvcstudio.com and you will receive a response during working hours (Mon-Fri 9:00 am to 5:00pm). We love to hear your feedback so please do not hesitate to contact us.

23.COMPETITION TERMS AND CONDITIONS

SRVC Studio will occasionally host competitions on our Social Media platforms. In these instances, the following T&C’s apply:

Prize details will be announced in the status update and are non-transferrable.

All entries must be received by the advertised closing time and date.

SRVC Studio reserves the right to cancel or amend the competition, or these rules at any time without prior notice. Any changes will be posted on the competition post.

In the event of any dispute regarding the rules, conduct, results and all other matters relating to a competition, the decision of SRVC Studio shall be final, and no correspondence or discussion shall be entered into.

To qualify to enter these competitions you must be resident in the United Kingdom and aged over 18 years.

If a competition mechanic involves the submission of photo or video content:

It is the responsibility of each entrant to ensure that any images they submit have been taken with the permission of the subject and do not infringe the copyright of any third party or any laws.

Copyright in all images submitted for this competition remains with the respective entrants. However, in consideration of their providing the Competition, each entrant grants a worldwide, irrevocable, perpetual licence to SRVC Studio to feature any or all the submitted images in any of their publications, their websites and/or in any promotional material connected to this competition.

During the promotion SRVC Studio reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of these Terms and Conditions.

Where required, prize winners will be chosen at random and will be announced on our Social Media platforms. Winners will also be contacted by SRVC Studio via a social media message or email. Participants must ensure that their social media platform privacy settings allow for a brand page to contact you, otherwise, an alternative winner will be selected.

When messaged by the SRVC Studio Facebook pages, the message may appear in the “Other” folder in your inbox. To read these messages please click the message icon then select the “Other” tab, next to the “Inbox” tab.

The promotion is in no way sponsored, endorsed or administered by, or associated with any of the social media pages it is posted.

By participating in the competition you are providing your information to SRVC Studio only and you agree to a complete release of any claims to any external sources.

If another brand is involved with the competition the user by entering will agree to be sharing your information the other company as well who may have their own privacy policy.

24.LIVE Q&A

SRVC Studio sometimes hosts live Q&A’s with Experts (please refer to point 10). The dates and times of these Q&A’s will always be announced in advance and we welcome questions and discussion from our audience. Please be advised that our live Q&A’s are not a replacement for seeing your own health professional or other experts if you have any questions or concerns.

25.REFUND POLICY

It is your right to return your order to us and receive a full refund within 14 working days from the day you received it. To do this, you must inform us by email at hello@srvcstudio.com, quoting the order reference number and the reason for doing so. If you choose to return your order to us, you do so at your own cost and risk. Goods must be returned to us in perfect condition to the address specified on the delivery note. In this case, you will receive a full refund of the price paid for the order, plus your original delivery charge. Of course, in the instance that there are defects or damage, please return to us immediately and explain the defects or damage you have noticed. After inspection, we will give a full refund, including your own postage costs, and advise on the next steps.